Entegra EX5000 series Online Warranty order processing
How to purchase new or renewal warranty for the Entegra EX5000 Series Primary Flight Display (PFD) and Multi-Function Display (MFD). Warranty renewal is only for pilots whose warranty is about to expire or has lapsed less than 60 calendar days ago. Failure to renew in time will result in the pilot needing to purch…
MFD serial number
To locate the MFD serial number. Once the unit has booted up and you have passed all the acknowledgments, Scroll to the AUX tab and the serial number will be at the top of the screen: The serial number should be displayed where in the image above shows FlightMax EX5000 serial number:XXXXX
Entegra EX5000 Series replacement cost for damaged or stolen units
The general rule for the replacement cost for Entegra's damaged beyond economical repair (BER) or stolen Entegra's from a pilot/shop/aircraft is repair cost X 2. (this is Entegra only) Replacements are not guaranteed to be available by Avidyne. Units purchased from salvage companies, eBay, etc., have no warranty.…
Entegra EX5000 Screen Delamination
In the photo's below, the shading and bubbles are considered delamination, the separation of the sheets that make up the screen. The unit requires service, and extended warranty is highly recommended. Contact your local avionics shop to start the process for sending the unit in for repair.
Entegra EMAX Engine Download (what information is stored?) (PA-46-350)
Piper PA46-350: "TIME","LAT","LON","PALT","TIT","C1","C2","C3","C4","C5","C6","OILT","OILP","RPM","OAT","MAP","FF","USED","AMP1","AMP2","AMPB","VOLTS","FQL","FQR","VAC","WOW
Entegra EX5000 MFD XM Client Terminated
Pilots seeing the message 'XM Client Terminated' should check the MFD system time: - turn on the avionics - acknowledge the messages - scroll to the Aux page - press the button next to System Time - the MFD system time cannot be more than 3 minutes of UTC - if set to Auto or GPOS, you will need your shop to che…
Entegra EX5000 MFD - constantly reboots
For aircraft with the MFD installed, and the unit is constantly rebooting after the splash screen appears: - Ensure nothing has been changed/modified on the aircraft that would cause this behavior (installing or removing items). - The first line of troubleshooting is to have Compact Flash (CF) card replaced (by a s…
Entegra EX5000 Nav Source Not Communicating
When the Entegra loses the GPS source, you will see the following messages displayed on the screen: This information is in the pilot guide: Pilots may need to work with the shop to troubleshoot why the Entegra has lost this communication.
Entegra Condensation
Condensation is something that may occur in the Entegra products, this is due to humidity and temperature. Once the Entegra system is powered on, the heat generated by the Entegra system will clear the condensation. Avidyne does not RMA the Entegra units for condensation, as we do not seal the screens to its hous…
Entegra EX5000 MFD Exceedance Message
Pilots with Exceedance messages on the MFD must work with a Piper Distribution Service Administrator (DSA) to remove the Exceedance message(s). Please use the attached DSA file to find the closest DSA, please note: Piper maintains this file and sites may have been moved or closed. Please call before arriving.
